For an estimate on postage as you're shopping, once you have products in your cart, simply click on 'CART' (top right-hand corner), then 'View Cart' and scroll down the screen until you reach the Shipping section and Add Info. Enter your details and click 'Estimate Shipping' to receive an estimate on the postage options available to you.
Due to the rising cost of international postage, we only post to Australia - we do not post to New Zealand, USA, Canada, UK etc.
Local: Click & Collect
Free Click & Collect is once again available to customers local to our Pakenham and Cheltenham stores! Place and pay for your order and choose the "click & collect" option on the shipping page. Please consider government restrictions when choosing this option and whether you are within 25km of one of our shops. Social Distancing will be maintained - please don't choose this option if you are feeling unwell. Pickup is available:
- CHELTENHAM on weekdays 1pm to 2pm
- TOOMUC VALLEY contact free - we will email you when ready with specific details on how to pickup
All orders are sent through Australia Post. We endeavour to post all orders paid for before 12pm AEST same day - this means that if you choose express post, you could have your order as quick as tomorrow. Once your order has been marked as sent, you will be emailed a tracking number - note it may take a few hours for this number to update in the Australia Post system.
Whilst orders sent parcel/express post have basic tracking, please note that Australia Post does not offer compensation for packages that go missing, and as such we always recommend signature AND extra cover as as the safest option. If you are having an issue with an order that hasn't arrived, please contact us and we will liaise with Australia Post on your behalf as best we can. There are a few options that we offer:
"PARCEL POST" - basic Australia Post service, usually taking 3-5 business days (although can take longer for rural destinations).
"EXPRESS POST" - premium Australia Post service, usually taking 1-2 business days (although note that not all orders arrive "next day", it depends on your location). PLEASE NOTE: Express Post guarantee of next day delivery with the Express Post network has been temporarily suspended by Australia Post. Express Post is still available, but parcels may not be delivered next business day every time.
"SOD" (signature on delivery) - orders sent this way require a signature, so can't be "safe dropped" (additional $3).
"Extra Cover" - orders with extra cover are fully insured and compensation up to the value of your order is available if it goes missing (requires SOD, so additional $3 + $3.50).
"Available on Request" - if you would like SOD or SOD+Extra Cover on your express post package, please let us know in the comments box at checkout, and elect to pay via bank deposit or phone in your CC details. We will manually adjust your invoice and contact you for payment.
Australia Post is currently experiencing significant delivery delays due to limited flights, social distancing requirements and increased parcel volumes. You can track your delivery through parcel tracking, the chatbot and the MyPost App. For the latest information about delays and impacts please visit auspost.com.au.
|PARCEL POST Small|
|PARCEL POST Large (up to 5kg)|
|EXPRESS POST (up to 5kg)|
Eureka! Beads reserves the right to modify any postage charges applied at checkout
We always double check the postage before we send a parcel - if the cart has overestimated your postage and we can fit your order in a smaller bag, we will, and pass the savings onto you as a store credit to be used on a future order.