For an estimate on postage as you're shopping, once you have products in your cart, simply click on 'CART' (top right-hand corner), then 'View Cart' and scroll down the screen until you reach the Shipping section and Add Info. Enter your details and click 'Estimate Shipping' to receive an estimate on the postage options available to you.
- Parcel Post $8.50 (up to 5kg) - normally 3 to 5 business days once posted
- Express Post $13 (up to 5kg) - normally 1 to 2 business days once posted
Australia Post is currently experiencing significant delivery delays due to limited flights, social distancing requirements and increased parcel volumes. You can track your delivery through parcel tracking, the chatbot and the MyPost App. Express Post guarantee of next day delivery with the Express Post network has been temporarily suspended by Australia Post. Express Post is still available, but parcels may not be delivered next business day every time. For the latest information about delays and impacts please visit auspost.com.au.
What you should know:
- all orders placed before 1pm AEST sent SAME BUSINESS DAY (orders placed over the weekend/public holidays sent next available business day)
- all orders have basic tracking - tracking details will be emailed once order has been marked as sent
- signature and extra cover recommended as Australia Post does not offer compensation for packages that go missing:
- signature on delivery: orders sent this way require a signature, so can't be "safe dropped" (additional $3)
- extra cover: orders with extra cover are fully insured and compensation up to the value of your order is available if it goes missing (requires SOD, so additional $3 + $3.50).
Local to Cheltenham/Pakenham VIC? Click & Collect!
Free Click & Collect is available to customers local to our Cheltenham store or Toomuc Valley warehouse (near Pakenham)! Place and pay for your order and choose the "click & collect" option on the shipping page. Pickup is available via contactless locker boxes from two locations:
- CHELTENHAM contact free - weekdays 11am to 2pm (available for 3 days once order is ready)
- TOOMUC VALLEY contact free - 24/7 (can take a few days to transfer)
We will email you with specific details on how to access your order once it is ready for collection.
Unfortunatly due to the rising cost of international postage, we only post to Australia - we do not post to New Zealand, USA, Canada, UK etc.